Exercise of the right of withdrawal (Art. 8 -10 General Terms and Conditions)
The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, that is to the User who acts for purposes unrelated to his business and professional activity.
The User who acts as a consumer and requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with It tastes like Tappo ™ without any penalty and without giving any reasons, within 14 working days pursuant to and by effect of art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on It tastes like Tappo ™.
The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the withdrawal form in Annex I, part B of the Consumer Code, or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent either by registered letter with return receipt , — or by email to the address: [email protected]™.
The registered letter with return receipt, or the email must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the procedure indicated above, is borne by the User.
As a result of the communication within the established terms of the exercise of the right of withdrawal, the User will have the burden of returning the goods within 14 days from the date on which the User communicated to Sa di Tappo ™ your decision to withdraw from the contract pursuant to art. 54, c. 4.
The relative shipping costs of the goods are charged to the User, except in the case in which Sa di Tappo ™ has not agreed with the same in this regard a different solution when confirming the withdrawal, in accordance with art. 57 paragraph 1 of the Consumer Code.
Return of the Product a It tastes like Tappo ™ takes place under the responsibility of the User. In order to exercise the right of withdrawal, the goods to be returned are not required to be insured against theft and accidental damage from transport. However, since the risk inherent in returning the goods lies with the buyer, It tastes like Tappo ™ invites the User who intends to exercise the right of withdrawal to insure, at his own expense, the shipment for the value indicated in the purchase order confirmation email.
Limitations on the right of withdrawal on products
The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, in their original packaging, accompanied by all accessories, any illustrative sheets, and with labels intact and not tampered with. as well as perfectly suitable for the use for which they are intended and free from signs of damage, scratches, scrapes, wear or dirt, which could affect the resale of the product.
As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
In the event of a real and found decrease in the value of the product, It tastes like Tappo ™ may reduce the amount of the refund due to this decrease in value, upon written notice to be sent to the User within 5 working days of receipt of the returned products.
Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal. It tastes like Tappo ™ can refuse to accept a withdrawal for food products that have even been partially consumed.
The right of withdrawal is in any case excluded in relation to:
- goods made to measure or clearly personalized;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of sealed goods which cannot be returned for hygienic reasons or related to health protection and have been opened after delivery.
If one of the aforementioned exceptions were applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.
Refunds
In the event that the process of communicating the withdrawal and the return of the products complies with the provisions of the contract, the User will be reimbursed for all payments he has made in favor of It tastes like Tappo ™, including standard delivery costs.
If the User has expressly chosen a different type of delivery that provides for higher delivery costs (for example Express deliveries) than those connected to the less expensive standard delivery offered by Sa di Tappo ™ ("Additional Costs"), these costs will not be refunded.
The reimbursement of the sums paid, if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the verification of compliance of the regular execution of the withdrawal process, i.e. from the moment in which the returned products have been deemed compliant.
The refund will be made using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that no additional cost is incurred as a consequence of using the different payment method.